Privacy Policy

Pellis Jackets operates this store and website, including all related information, content, features, tools, products, and services, to provide you — our valued customer — with a seamless and secure shopping experience (the “Services”). Pellis Jackets is powered by Shopify, which enables us to offer and maintain these Services.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit, use, or make a purchase through our website or otherwise interact with us. By accessing or using any part of our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect personal information that identifies or can reasonably be linked to you. This may include:

  • Contact Information: Name, billing and shipping address, phone number, and email address.
  • Payment Details: Credit/debit card numbers, payment confirmation, and transaction information.
  • Account Information: Username, password, preferences, and settings.
  • Order & Transaction Data: Products viewed, added to cart, purchased, exchanged, or returned.
  • Communications: Information shared via emails or customer service inquiries.
  • Device & Usage Data: IP address, browser type, device information, and interactions with our website.

2. How We Collect Personal Information

We collect personal information from several sources:

  • Directly from you when you browse, place an order, or contact us.
  • Automatically through cookies and analytics when you use our Services.
  • From our service providers (Shopify, payment processors, shipping partners).
  • From third parties or marketing partners who assist in advertising and analytics.

3. How We Use Personal Information

We may use your personal information for purposes including:

  • Order Fulfillment: To process payments, deliver products, handle returns or exchanges.
  • Customer Support: To respond to your inquiries or requests.
  • Marketing & Promotions: To send updates, offers, and product recommendations.
  • Website Improvement: To analyze trends and enhance user experience.
  • Fraud Prevention & Security: To verify identity and protect against fraudulent transactions.
  • Legal Compliance: To meet applicable legal and regulatory requirements.

4. How We Share Your Information

We may share your personal information with:

  • Shopify (our e-commerce platform provider).
  • Shipping and logistics partners (such as DHL, FedEx, etc.) to deliver your orders.
  • Payment processors to complete transactions.
  • Marketing and analytics partners who help us advertise responsibly.
  • Authorities or legal entities if required by law or to protect our rights.

5. Relationship with Shopify

Our website is hosted by Shopify, which collects and processes some of your personal data to support our online operations. Shopify may use this data to improve its own services and for aggregated analytics.

To learn more about Shopify’s data handling practices, please visit the Shopify Privacy Policy.

6. Data Retention & Security

We implement industry-standard security measures to protect your data. While we strive for full protection, no system is completely secure.
We retain personal information as long as necessary for order processing, legal compliance, and legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your data.
  • Request correction or deletion of your personal information.
  • Object to processing or withdraw consent.
  • Opt out of marketing communications.

You can exercise these rights by contacting us via email at pellisjackets@gmail.com.

8. International Data Transfers

Your information may be transferred or stored outside your country of residence, including in the UK, EU, or other regions where our partners operate. We ensure appropriate safeguards in compliance with applicable data protection laws.

9. Children’s Privacy

Pellis Jackets does not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us to request its deletion.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices. The revised version will be posted on this page with an updated “Last Updated” date.

11. Contact Us

For any privacy-related questions or requests, please contact us:

📧 Email: pellisjackets@gmail.com
🏠 Address: 18 Lambert Meadow, Tyldesley, Manchester, M29 8SJ, United Kingdom