Frequently Asked Questions

Here are our estimated delivery times:

  • Handling time: 1–2 business days
  • Transit time: 6–8 business days
  • Estimated delivery time: 8–10 business days

Yes, we offer free shipping on all orders within the United States. For more information, please check our Shipping Policy

Pellis Jackets is a US‑based business offering a curated selection of high‑quality jackets and apparel, with shipping available to the United States

If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy

Yes, we offer a 24‑hour cancellation window. To cancel your order within this timeframe, please contact our support team.

We have a simple and hassle‑free return process. For complete details, please visit our Return Policy.

Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days. See our Refund Policy for details.

You can reach our customer support team through our Contact Us page or by emailing us at info@pellisjackets.com.

Yes, we accept bulk orders. Please contact our customer support team for details

You can track your order through our Order Tracking page on our website.